Real Lost Item Recovery Cases
Every day, we help travelers recover lost items throughout Japan. Our team works with airports, railway companies, police stations, hotels, taxi companies, and other organizations.
Explore real examples of items we have located, collected, and safely returned to customers around the world.
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Latest Recovery Cases
Showing recovery cases from across Japan
Airport · Phone
Recovered iPhone at Haneda Airport
We contacted the airport, confirmed the phone, arranged proxy pickup, and shipped it overseas.
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Train · Wallet
Recovered Wallet at Tokyo Station
We contacted the railway lost property office, collected the wallet, and shipped it to Australia.
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Airport · AirPods
Recovered AirPods at Narita Airport
The AirPods were confirmed at Narita Airport, collected on the customer’s behalf, and shipped safely.
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Airport · Passport
Recovered Passport at Kansai Airport
We coordinated with the relevant lost property office and completed the collection procedure.
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Train · Bag
Recovered Backpack Left on a Train
We contacted the railway operator using the customer’s route, boarding time, and item description.
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Hotel · Phone
Recovered Phone from a Hotel
After confirming the item with the hotel, we collected it and prepared it for international delivery.
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Taxi · Wallet
Recovered Wallet Left in a Taxi
We identified the taxi company, confirmed the wallet, and arranged collection on the customer’s behalf.
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Airport · Bag
Recovered Bag at Kansai Airport
We coordinated with the airport lost property office, collected the bag, and prepared it for overseas shipping.
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Train · Phone
Recovered Smartphone Left on a Train
Using the customer’s travel route and boarding information, we contacted the railway company and located the phone.
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Hotel · AirPods
Recovered AirPods from a Hotel
We contacted the hotel, confirmed the AirPods, and arranged collection and international delivery.
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Airport · Wallet
Recovered Wallet at Narita Airport
The wallet was confirmed at the airport and collected after completing the required authorization procedure.
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Train · Bag
Recovered Luggage from the Shinkansen
We used the train number, carriage, seat, and travel time to contact the appropriate railway lost property office.
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Taxi · Phone
Recovered Smartphone from an Uber
We communicated with the transport company, confirmed the phone, and arranged delivery to the customer.
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Hotel · Bag
Recovered Belongings from a Kyoto Hotel
We confirmed the items with the hotel, collected them, and shipped them to the customer’s country.
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Airport · Phone
Recovered Phone at Kansai Airport
We completed the airport collection procedure, securely packed the phone, and arranged international delivery.
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Train · Wallet
Recovered Wallet on the Yamanote Line
We contacted JR using the customer’s journey details and located the wallet at a railway lost property office.
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Airport · Bag
Recovered Backpack
We contacted the relevant airport office, confirmed the bag, and assisted with the collection procedure.
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Hotel · Wallet
Recovered Wallet from a Tokyo Hotel
After the hotel confirmed the wallet, we collected it and arranged secure international delivery.
View CaseHow We Recover Lost Items in Japan
Send Us the Details
Tell us when and where the item was lost, what it looks like, and your travel route.
We Contact the Relevant Organization
We contact airports, railway companies, hotels, police stations, taxi companies, and other facilities.
We Collect the Item
Once the item is confirmed, we complete the necessary authorization and collect it on your behalf.
We Ship It to You
The recovered item is securely packed and shipped to your address in Japan or overseas.
We Can Search, Collect, and Ship It to You
You do not need to spend your travel or work time contacting multiple organizations in Japanese.
Our team can handle the search and recovery process while you continue your trip or return home.
Contact Form
Please send us the date, time, location, item description, travel route, and any photos you have.