The customer accidentally lost their wallet while traveling through Tokyo Station.

The wallet contained important personal belongings, but the customer had already continued their journey and was unable to return to the station to search for it.

After returning overseas, the customer contacted us for assistance recovering the wallet from Japan.

Our team contacted the railway lost property office responsible for items found at Tokyo Station.

We provided the details of the wallet, including its appearance, contents, date, time, and the customer’s travel route.

After the wallet was confirmed, we arranged the necessary proxy collection procedure and collected it on the customer’s behalf.

The wallet was then securely packed and shipped to the customer in Australia.

The wallet was successfully recovered from Tokyo Station and returned to the customer in Australia.

The recovery process, including confirmation and collection, was completed within 7 days.

Tokyo Station is one of the largest and busiest railway stations in Japan. Lost property may be handled by different railway companies or transferred to another lost property office depending on where it was found.

This can make the recovery process difficult for travelers who do not speak Japanese or who have already left the country.

Our service helps by handling communication with the railway company, confirming the item, arranging proxy pickup, and shipping the recovered property overseas.