The customer accidentally lost their passport at Kansai International Airport while traveling in Japan.

The customer had already continued their journey and was unable to return to the airport to search for or collect the passport.

After leaving Japan, the customer contacted us for assistance recovering the passport and shipping it to Germany.

Our team contacted the appropriate lost property office at Kansai International Airport and provided detailed information about the missing passport.

We supplied details such as the date and time of loss, terminal, flight information, passport holder’s name, nationality, and last known location.

After the passport was confirmed, we arranged the necessary proxy collection procedure and collected it on the customer’s behalf.

The passport was then carefully packed and prepared for secure international shipping to Germany.

The passport was successfully recovered from Kansai International Airport and returned to the customer in Germany.

The recovery process, including confirmation and collection, was completed within 4 days.

Lost passports at Kansai International Airport may be handled by different offices depending on where the passport was found.

Passports lost at a security checkpoint, boarding gate, airline counter, immigration area, customs area, restaurant, restroom, or train station may be managed by different organizations.

Recovering a passport can be especially difficult for travelers who have already left Japan or who do not speak Japanese.

Our service helps by handling communication with the airport, confirming the passport, arranging proxy pickup, and shipping the recovered item overseas.