The customer accidentally left a wallet on a Yamanote Line train while traveling in Tokyo.

The customer noticed the wallet was missing after leaving the train but was unsure which station or train car it had been left in.

After returning to Indonesia, the customer contacted our team for assistance recovering the wallet and arranging international shipping.

Our team reviewed the customer’s journey, including the boarding station, destination station, travel time, and possible location of the wallet inside the train.

We contacted the railway company’s lost property department and provided a detailed description of the wallet and its contents.

Because items left on the Yamanote Line may be transferred between stations, railway lost property offices, and the police, we continued checking the appropriate storage locations.

A matching wallet was located and confirmed using identifying details such as its color, brand, shape, cards, and the name shown on personal identification.

We completed the required procedures, collected the wallet on the customer’s behalf, and carefully prepared it for international shipping.

The wallet was then safely shipped to the customer’s address in Indonesia.

The wallet was successfully recovered from the Yamanote Line lost property system and safely returned to the customer in Indonesia.

The recovery process, including the search, identification, confirmation, and collection procedures, was completed within 10 days.

The Yamanote Line operates continuously around central Tokyo, and lost items may travel through several stations before being collected by railway staff.

If an item is not collected within the railway company’s storage period, it may be transferred to a police lost property center.

Our service communicates with railway companies and police departments in Japanese, tracks transferred lost property, completes proxy collection procedures, and safely ships recovered wallets worldwide.