The customer accidentally left a bag at Naha Airport while traveling in Okinawa.

The bag may have been left near an airline counter, security checkpoint, departure gate, baggage claim area, restaurant, or another part of the airport terminal.

After returning to Brazil, the customer realized the bag was missing and contacted our team for assistance.

Our team reviewed the customer’s travel details, including the travel date, terminal, flight number, airline, and possible location where the bag had been left.

We contacted the appropriate lost property department at Naha Airport and provided a detailed description of the bag and its contents.

A matching bag was located and confirmed using identifying details such as its color, brand, size, design, luggage tag, and the personal belongings inside.

We completed the required authorization and recovery procedures and arranged to collect the bag on the customer’s behalf.

After confirming the contents, the bag was securely packed and prepared for international transportation.

The recovered bag was then safely shipped to the customer’s address in Brazil.

The bag was successfully recovered from Naha Airport and safely returned to the customer in Brazil.

The recovery process, including the search, identification, confirmation, and collection procedures, was completed within 10 days.

Lost items at airports may be handled by different departments depending on exactly where they were found.

Items found near airline counters, security checkpoints, departure gates, baggage claim areas, airport facilities, or transportation stations may be stored separately.

Our service identifies the appropriate department, communicates with airport staff in Japanese, completes proxy recovery procedures, and safely ships recovered bags worldwide.